F. Abdi, S. Abolmakarem, and A. K. . Yazdi, “Forecasting Car Repair Shops Customers’ Loyalty based on SERVQUAL Model: An Application of Machine Learning Techniques”, Spec. Oper. Res., vol. 2, no. 1, pp. 221–239, Jan. 2025, doi: 10.31181/sor21202517.